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"Second pair of balenciaga trainers from this seller. Second mot as good as first. Had been handled roughly in transit by the look of things. Insole of shoes detached, damaged and loose in box. Because they are creased, won't sit flat in shoe now. Can't wear shoe unless I buy own insoles and then shoes look obviously fake. Contacted seller but only offered reduction on next purchase. Requested new insoles sent, no reply."