Our policy concerning refunds is that you may return your item, at your expense, in new condition, in its original box or bag, for a full refund, minus the shipping and handling charge and minus 10% of the item price to cover fees paid and restocking. Permission to return the item must first be obtained from us by e-mail before you send back the item. This must happen within 7 days of receiving your item. Defective items may be exchanged or refunded at our discretion under the same guidelines listed for refunds.