- 100% MONEY BACK GUARANTEE: On any product with a "manufacturer defect" or is "not as described" we will refund fast! And sometimes you keep the product for FREE!
- If we make a mistake sending the wrong product or it has a manufacturing defect, then WE PAY for return shipping. Then we refund or replace... Your choice.
- We usually can beat ANY price online. Just show us their ad and then SMILE!
- We are happy to give more photos, more info, and answer any questions for you.
- YES! We negotiate. Make us an offer. But please be realistic. We give better deals to respectful people that know we both must win/win.
- Your privacy is #1 to us! Shipping packages are discreet & private. Brown sturdy boxing w/ plastic inserts. Shipped direct from factory with no identifying logos or websites. Customs declarations are kept legal, general, & tactful to protect your privacy. Not even a shipping company knows what's in the box.
OUR STORE POLICIES
Shipping Times: All of our orders start processing immediately. Often you will get your package earlier than the estimate given at time of purchase. You will ALWAYS get your tracking information before your scheduled delivery so you can make arrangements to be home OR to give instructions to the shipping company that accommodate your schedule.
Unavailable for Delivery: If your schedule does not permit your availability for delivery, please contact us immediately if you have not yet received tracking. If you have the tracking, contact the shipping company immediately and set-up one of their many options.
Shipping Correctness: Note that you are responsible for giving correct address and phone information so that delivery can be made. Shipping company will leave note(s) on your door or gate and attempt to call after (3) delivery attempts. We urge you to contact them back within 24 hrs. to make arrangements for receiving of package, otherwise it can incur losses in shipping & stocking costs and will be considered as a "refused delivery".
Refused Deliveries: A 20% restocking fee will be charged for packages that are deemed "refused delivery". (This fee covers our lost shipping & stocking costs). Note: Canceled orders, once shipped are considered "refused delivery".
Giving Instructions to the Shipping Company: If you give instructions to the shipping company to waive "signature required" or to leave your package "unattended" or to "hold for pick-up", you agree that you have taken control of the package and we are not responsible if your package is lost, stolen, or destroyed. (Example: If you waive "signature required" and tell the driver to leave the package at your porch. It is quite unfair to blame us if it is stolen.). We ship with requirements that protect the package.. When you give instructions to change those requirements then you agree to take responsibility for your actions. Simple & fair.
Damage caused by shipping company: If damaged by the shipping company, please contact the shipping company to report the shipping damage while the driver waits. (Do not sign for the package until they give written confirmation of the damage or a damage report number). This is important because your guarantee does NOT cover damage by the shipping company. Filing a damage report with the shipping company requires them to compensate for the damage they caused. Contact us after filing a damage claim with the shipper so we can assist you in being compensated.
If you order from outside the United States: Any customs fees, clearance charges, or taxes (such as VAT) is NOT included in the priced charged on here on iOffer, and must be paid by YOU the buyer. These usually are only fair & minimal charges, but check your country's customs and tax requirements 1st before you buy. If the package is held indefinitely or destroyed by your Country's Border Customs or you fail to pay the tax, fee, charge, or any requirement by them, you take full responsibility for any loss and CANNOT get a refund. Again, check your country's customs and tax requirements 1st BEFORE you buy.
Credit Card Chargeback Once Shipped: Often we cannot stop a package already shipped depending on location. As such, there has been a high degree of fraud with purchases being made and then being charged back after shipping is confirmed. We consider this a possible criminal activity and work aggressively with law enforcement on these.
Unauthorized Credit Card Use (After Shipped): We DO NOT accept this as justification for refund. If someone uses your card without permission it is a criminal act and all cards now have "Fraud Protection" that would reimburse your loss.
Please note: No returns on Digital Download products. Since once the data is downloaded it is impossible to know if it was used or not.
Also note: No returns on Sexual Wellness products unless it has a "manufacturer defect" or is clearly "not as described". Because of the intimate nature of Sexual Wellness items, we are unable to return or exchange unless defective. This is for the health, safety, and peace of mind of our customers to know they will never get a used product. Any item that is designed to possibly come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. All sales are considered final.
Buyers be aware that the iOffer Marketplace has many sellers competing against each other to get your order. Sometimes they will act in an unethical manner and buy a product from us with the intent to leave bad feedback or bad reviews so that you will not buy from us and thus give them a better chance to sell to you.
FEEDBACK & REVIEWS ARE GARBAGE: A seller can get family and 20 friends to leave great praising feedback that is totally a fraud. And bad feedback can be from competing sellers trying to damage another seller's reputation. Bottom line is that it is useless.
SELLER FRAUD : Be Aware if you are a Seller or Seller's agent acting as a buyer leaving a fake review or feedback fraudulently.. we will not only turn you over to iOffer Investigations, but we will also pursue Criminal Prosecution under current Federal Laws.