All orders are discreetly shipped in plain packaging using USPS or FedEx. Returns are only accepted in the unlikely event of an order error on our end or if an item is received DOA. All returns must be approved by Web Ventures prior to being returned. Returned items must be unopened and unused, NO EXCEPTIONS! Any return shipping charges associated with items returned due to order errors on our end will be reimbursed by Web Ventures. Web Ventures reserves the right to refuse any returned item that's not in accordance with our return policy. Please do not hesitate to contact us with any questions about our products or store policies.