Welcome to RaeBella Weddings & Events New York, whether you shop in our Jewelry, Home, Baby or our Wedding Division, we are always happy to help our customers with any concerns, so message us immediately within 3 days of receipt of your order regarding any issues. We are always happy to help when we can and if warranted. Please do not rush to leave negative feedback; we have been in business for many years and a part of this community since 2004 as well. We are here to listen, help, and find quick & satisfactory resolutions.
All items are listed with best possible descriptions, and we are as accurate and precise as we can be. Any item(s) that need to be exchanged for reasons of: color or size that may have inaccurately shipped (for example), please contact us immediately upon delivery, and kindly make an immediate return within 5 business days, which is mandatory.
PERSONALIZED items are not returnable/exchangeable. In the rare event something is personalized incorrectly, you must let us know within 3 days of receipt of item and we will take care of it for you. In the event that you are not satisfied with your Non-Personalized purchase, you may return the item undamaged, unused, unopened, and unaltered for a merchandise exchange, store credit, or item refund within 7 days. But kindly note we do not refund any shipping charges in either direction. You will NEVER be charged a re-stocking fee on ANY iOffer purchase at RaeBella's! Only fee charged is that if initial shipping fee, which is always included in our one low list price of all items!