Buyer must email us within 48 business hours after item(s) are received, and ask for a (R.M.A.) Return Merchandise Authorization. We will Email or Mail the form to you by U.S. Mail. (At your choice). {Please state why you are returning the merchandise}. All Jewelry Items, Watches and Clothing Items are (Non-Refundable) due to Health Reasons and Sizing. We will even exchange for Jewelry and Clothing unless the item(s) are sold-out, then we will issue the Buyer a Gift Card(s) for the Purchase Amount plus our latest Catalog. (Minus: All Shipping, Handling, Delivery Confirmation and Insurance Charges.) All Damaged or Lost item(s) must be taken up with the Carrier Service.