All sales are final, unless purchase of item is grossly misinterpreted. Customers often ask what our return policy is. We aim for complete customer satisfaction. Should an item appear to be damaged in transit, please refuse delivery and contact Lotta Goods as soon as possible. Defective items can be exchanged for the same item ONLY. We will ship you a replacement product as soon as we receive damaged item. On some items a restocking fee is required and it can be as high as 25% for any merchandise returned to the manufacturer for any reason within the first 30 days after the date the merchandise has been ordered. However, no restocking fees are required for defective merchandise returns. All non-product related fees (i.e. shipping and handling, etc) are not refundable. If you are unable to refuse delivery of a damaged product, please send an e-mail to lottagoods@hotmail.com. Although all sales are final, if you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. Legal Disclaimer: All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product. Lotta Goods hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by Lotta Goods in no way affects the terms of the manufacturer?s warranty, if any. Title to goods herein being purchased is retained by the sellers until goods are paid for by the purchaser and at that time title passes to the purchaser. Lotta Goods will do everything to keep our prices competitive with our competition so you will feel confident doing business with us, and that you are getting the product for THE best price. With regards to typographical errors or errors in pricing, we reserve the right to refuse to sell a product to a customer at a price on our site that may be priced wrong. Release, Assumption of Risk, Waiver of Liability and Indemnity Agreement: By purchasing any item sold by Lotta Goods, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sales of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless Lotta Goods for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State and Local laws or regulation. We have a 10 business day hold for all cashiers and personal checks.