JewelzKing jewelry can be returned for exchanges or refunds.Jewelry must be return within 7 days of delivery--NO Exceptions.Jewelry returns must be in brand new, unworn condition. Damaged items will not be accepted. We will not be held responsible for shipping damage if you did not purchase shipping insurance.Cancellations or Returns of any kind will incur a 25% restocking fee to the buyer. Buyer is responsible for return shipping costs.Exchanges are allowed within 7 days of receiving the item & there is no Restocking fee for Exchange. IMPORTANT! A fixed payment of $4.95 for shipping & handling fee is required to be paid upfront before we can ship out the exchanged item(s). This amount must be paid by Paypal. If your purchase was made during a free shipping promotion, we will also deduct $4.95 shipping charge from the return amount.By leaving negative or neutral feedback with no communication you give up your right to receive a exchange or refund.