JewelzKing jewelry can be returned for exchanges or refunds. Jewelry must be return within 14 days of delivery--NO Exceptions. Jewelry returns must be in brand new, unworn condition. Damaged items will not be accepted. Cancellations or Returns of any kind will incur a 25% restocking fee to the buyer.Exchanges are allowed within 14 days of receiving the item & there is no Restocking fee for Exchange. By leaving negative or neutral feedback with no communication you give up your right to receive a exchange or refund.