Once your return has been received and accepted, please allow one to two days for refund.
Will I Be Charged for Return Shipping?
We will only pay for return shipping if we sent the wrong or damaged item. All other return shipping is at your expense, using the carrier of your choice. Please make sure you keep a tracking number for your records.
How Do I Make an Exchange/Return?
Send back your item(s) with:
Copy of Invoice or Order #.
Billing First & Last Name Email address used to place order.
List the item(s) that your are exchanging. Note the reason for the exchange.
Detailed instructions to what you would like for us to do with your order, For example different size, style, or color. Please indicate item # and size.
We strongly recommend you make a copy of your invoice number and filled out exchange paperwork to keep for your records.
Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
If you send back your package VIA Fedex/DHL, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
All sales are final after 15 days from the receipt of the item in same condition as dispatched originally. Please let us know by email for the reason of return.You are responsible for the freight charges of all items coming back to us for exchange.
Any items returned after 15 days will have a 15% restocking fee.We do not accept late returns !
Directions for General Returns
What carrier should I use?
You may use the carrier of your choice. Simply address your return package to the Leatherjackets.com return address shown on the box. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, DHL or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount. Please allow one to two days for your credit to appear.
Please note the following:
No item that is damaged, soiled or worn will be accepted for an refund.
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order.
Please follow these guidelines to send back your order to be refunded.
All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All jacket accessories must be returned with the jacket, this includes armor, removable inside lining and any accessories the jacket was shipped with. Item must be returned in new condition.
Q. What is the time frame for an exchange to be processed and shipped?
A:It depends on your exchange request:
If you are exchanging for the same item but a different size and if the item is available and in stock, your order is usually exchanged within 5-7 business days after it is received by our warehouse. If you are exchanging for another item, it can take up to 5-7 Business day to process your exchange and have it shipped out to you. If you exchange for an item that is of higher price or lower price your order needs to be adjusted accordingly to what you are exchanging for.
If you are returning item(s) for a refund and at the same time exchanging an item(s) for a different size or different item, it can take up 5-7 business days to have your order adjusted accordingly, this means to refund the items returned and to send out the items exchanged.
Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions to what you would like for us to do with your order. If you do not include this information, we will not be able to process your exchange or refund.
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order.
You will have to pay for the shipping charge $ 29.00. You may include a money order ONLY, to cover the cost. Please do not send cash or personal checks as we do not accept those payment methods.
If you would like to have your item exchanged quicker, simply place another order for the items you wish to exchange for. Whether you are exchanging for a different item or size. Return your current order so you can be issued a refund. We cannot issue a refund until the package is received by our warehouse personnel and it is processed by our refund department.
Please follow these guidelines to send back your order to be exchanged.
Make sure to properly package the item(s).
Damaged or Defective Merchandise
If you believe a product was shipped in error from efunkoutwear.com, arrives defective, or was damaged in transit, please contact us so we can resolve the problem. Please keep in mind that you must email us immediately to report the problem with your order.
efunkoutwear.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities. Customers will be charged a fee of US $ 29.00 to reroute a package once it has been released to our carrier. Due to or volume it is difficult for us to locate your order once processing starts, , however we cannot promise we will be able to locate and cancel your package. It is not possible to cancel orders after shipment.
All items returns will be credited to the original origin of online point of purchase.
Our goal is to provide each o our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for refund. All returns must be made within 15 days of receiving package. No item that is damaged, soiled or worn will be accepted for refund or exchange. We thank you for the opportunity to show you how much we can save you. There is no reason to pay retail when you can pay far less, buying directly from a major worldwide leather supplier.
We accept authorize.net or using 2checkout.com for PAYPAL via secure online paypal method, and we also accept Money orders and bank transfers.