100% Satisfaction Guarantee
Trusting companies that you cannot see or easily physically reach is very challenging for the internet shopper. It's difficult to know if a piece of merchandise will match your hopes and dreams until you can actually touch and feel it. We proudly stand behind the quality of the products we sell. Your satisfaction is our goal. Our guarantee is very straightforward. You have a full 15 days (from the date of the invoice) to view, touch, and feel your purchase.
There's no reason to give us an excuse or a lengthy explanation. Just advise us that you wish to return the product under our return policy guidelines below.
We make every effort to accurately describe all products. However, many of our items are handcrafted and will have variation from item to item. Also, manufacturers may change paint colors, decorations, individual product markings and packaging without notice.
Your satisfaction is important to us and we want you to be happy with your purchase. We realize that sometimes you may want to return merchandise. Therefore, we accept returns (except on personalized items, items that are "cut-to-order" or items that are customized in any other way.). The return must be authorized by emailing or calling us.
Items must be returned within 15 days of the date of the invoice, otherwise they will not be accepted. Items must be returned postage paid and insured. If an item is returned uninsured, and is damaged when we receive it, you will not be credited. Please treat items and packaging carefully, keeping them free of odors, (such as smoke, candles, or fireplaces).
Returned merchandise must be in its' original packaging with labels and tags intact and attached as shipped. All merchandise returned must be unused, and in saleable condition. Your sales receipt (or copy) must accompany the returned merchandise. Returned merchandise meeting the above requirements will be credited back to the credit card used for the purchase (less the restocking fee).
The restocking fee is 20% of the original purchase price (or $5 per item, whichever is more) plus actual shipping costs if original shipping charges were free. Any shipping charges paid by you are non-refundable. Any shipment returned as �refused� or �non-deliverable� will have the amount of purchase (less the restocking fee as defined above) credited back to the credit card used for the purchase.
If your order is returned as non-deliverable for any reason (e.g.: No Mail Receptacle, No Address on Building, Unknown Addressee, Signature Required and no one available to sign for parcel, etc.) we will re-ship upon request instead of issuing a credit. However, you will be charged for the shipping charges incurred, (regardless if original shipping charges were free). Any items returned because they did not arrive by the time you desired will be treated as any other return. If your returned merchandise was originally purchased with a gift certificate, we will not inform the gift giver about your return.
We do not provide any guarantee regarding delivery safety, accuracy, or timeliness.
After your package leaves our premises, its safe, accurate, and timely delivery is the sole responsibility of the carrier. This includes any concealed damages that may have been caused by shock or vibration. Damaged Items are covered under the insurance of the carrier and is the carrier's responsibility.
When you receive your package:
1. If you notice external damage to the package at the time of delivery, please ask the carrier delivery person to make a note of it.
2. Immediately unpack and examine the contents upon receipt. If you discover damage, immediately notify Decades. We will provide proof of insurance for your claim.
3. You must then take the original box, packing materials, the item, your receipt and proof of insurance to the Post Office, where they will start the claim procedure. Do not return any merchandise directly to us. If you return it to us, no claim can be filed by any party and no replacement or refund can be made.
We sincerely hope that no problems arise, but if they do, we will assist you with your claim in any way that we can.