If your order is damaged in shipping, please contact us immediately upon its arrival to your location. So we can get you a replacement. We will want the damaged item returned for the replacement. Furthermore, if your item is defective, contact us to inform us. We reserve the right to troubleshoot with customer before having the item sent back for a replacement. If we can't get item to work properly then we will have you ship the item back. Just make sure the item is in the same condition you received it in being sure to include any original packaging that came with your product. If the item is not defective, or customer does not ship using the shipping method we discussed then the customer must pay for his or her return shipping cost. International buyers will have to pay their own return shipping cost at this time.