All items are sold "as-is." Returns are only accepted in the unlikely event that you have received the incorrect item.
If your item has arrived damaged and you purchased insurance, please contact us immediately so that we can assist you with your claim. Do not return the item to us! It must be inspected by your local post office first in order to claim insurance coverage.
If your item has been lost by the USPS and you purchased insurance, please understand that the USPS is responsible for processing your refund, but we will do everything possible to assist you in processing the claim. For more information about how to file a claim, please click here.
We offer and encourage insurance on all our items and cannot be held responsible for items lost or damaged in shipping without insurance.