ALL RETURNS REQUIRE A RMA NUMBER given by our office BEFORE being shipped back to our supplier, Must be received back to our warehouse within 30 days of delivery date, unless otherwise stated. Buyer pays return shipping. Merchandise must be in original factory condition, must included ALL ORIGINAL PACKING MATERIALS, WARRANTY CARDS, MANUALS AND ACCESSORIES. Unwanted or refused products are subject to a 20% restocking fee. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. Made to order jewelry is not returnable and cannot be canceled once the order is placed. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Nintendo & PS3 consoles are not eligible for returns.