We are committed to making sure you are satisfied with your purchase. We will gladly accept returns and exchanges on defective merchandise within 30 days of your original invoice date. Non-Defective merchandise: If you are not completely satisfied, we accept non-defective returns within 30 days of your original invoice date. These returns must be in original packaging with all parts included and will be subject to a 15% restocking fee. RETURN SHIPPING: Buyers are responsible for return shipping. SHIPPING DELAYS: Please keep in mind we do not control the mail carriers or delivery times once your order have left our warehouse, thus we cannot refund any order because of shipping delays. INTERNATIONAL SHIPPING WARNING: The USPS First Class International Standard shipping service does not provide tracking information. You will only be provided with a UPS Mail Innovations non-tracking package identification number. Typically, First Class International orders take 2 to 4 weeks to arrive, but delivery times vary greatly depending on customs holding time. The seller has no control over customs holding time. All First Class International orders may take up to 45 days to receive. Action will only be taken after 45 days from shipment for packages still not received. If you would like tracking information, we strongly advise that you select Priority or Priority Mail Express International as they both provide tracking information. Original international shipping charges are for shipping and handling from us to your destination only. Buyer is responsible for all customs duties and fees.