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"First, the seller got me what I need. The product comes with help by email@example.com which was a waste of time. These folks are quick to point out that all problems are created because customer does not have "the latest" Adobe reader. I have version 11.01.01 and it opened the seller's various smaller pdfs, but not the 219.5MB service manual I ordered, which came by USPS right away on a cd. Once I contacted the seller I quickly received a link to download a service manual 115.5MB in size, which also opened right up after I downloaded it. In sum, download link good, cd bad. Thank you."