A.United Kingdom & United States: 10 to 20 business days.
B.Spain,France,Germany,Italy,Ireland,Australia,Canada: 15 to 30 business days.
C.Other countries: 20 to 40 business days.
D.According to our company policy,we dont offer combine shipping fee,but we will offer 0.5 USD/AUD/GBP/EUR/CAD discount for per additional one.
E.Shipping may influenced by holidays, events and other uncertainties. We could not guarantee the arrival time.
F.We also provide express service (EMS, UPS and DHL), the shipping cost is based on the destination and actual weight of your items, please contact us if you want to express delivery.
We will ship your package within 2 business days except weekends and holidays after your payment are verified. Please confirm your address correct when you check out. We will not accept to change the address after shipping and we will not compensate the lose.
1.The package cannot be delieveried because of the wrong address and returned to us , we will not give replacement or refund except receiving the returned package or paid again..
2. If you don't receive your package within 30 business days, please contact us. We will support our customers to investigate this package with post office for you, after post office confirm package is lost, they will compensate for this losing package, and compensate for package value will be the same as you ask us to write down On custom declaration paper.We hope you can understand that. thank you for cooperation and time.
1. If you received as not a described defective, incorrect, part missing item, please contact us when you get the items within 7 days, items must be returned within 7 days, we will arrange a replacement as soon as the case is confirmed. We are not responsible for those who received items problem above we mention after 7 days,or other problems,please contact us for a satisfying solution.
2.Return will be given as Money back.
1.If there is anything we can do for you, please feel free to contact us.
our curstome service will reply to all questions within 48 hours except weekends & holidays
2. Our working time is 8:30AM---18:00PM Beijing time
If you are satisfied with everything, please kindly provide positive
feedback and 5 star rating for us. We will do the same for you, thank you.
Please don't rush to leave negative or neutral feedback or low score
before contact us.We will do our best to solve all problems to
your satisfaction.Thank you very much.
3.Return shipping fee will be paid by buyer.
(Tile volume, for reference, size of the error +-2CM are normal)
Because of different measurement methods, the size difference will be subtle, such situation is not the quality of goods