LIVE DESK PRO - The Ultimate Customer Support
Easier - Increase Sales With Our Professional Support Help Desk!
What can Live Desk Pro do you or how can it help your business and
Gives you a live web-based help
Make you look professional
- Automate your business and Saves
many customer support hours...
Store and download latest
Convert more prospects to
Skyrocket customer loyalty and
Increase the percentage of
PLUS MUCH MORE!
As Corey Rudl's support desk page says: "90% of
all questions are answered in this knowledge base..." In other words,
people can get 24x7 answers to 90% of all questions!
Bottom line, if you want to increase and maximize
your online profits you need to have a support desk!
Unanswered prospects and customers' questions and
delays in dealing with your customers' problems could cause your business
serious losses in the short, middle and long run. The best way to
deal with all this is to have a service-n-support desk.
There's A Plethora Of
Hands-On Easy-To-Use Features to Help You Get The Most Out Of Live DeskPro
LIVE DESKPRO is all about, divided into the three categories of (1) Admin,
(2) Operator and (3) User.
I. Admin Panel
(That's your panel, boss!)
It couldn't get any easier:
Add, Edit, Delete
Departments. You can have a 'department' for each one of your products.
You can have unlimited departments!
Edit, Delete Operators for any Department(s). You can assign operators to
departments. Each operator can only handle the Tickets under the
department(s) assigned to him.
You can have unlimited operators.
Edit, Delete Troubleshooters. Troubleshooters are a series of choice
questions a customer goes through in order to pinpoint and nail his exact
Here's a simplified example:
"Is your problem A, B or C." If you choose 'A', you are asked:
"Is it A1, A2, or A3." If you answer 'A2', you are given:
"Answers to problems related to A2 are 1, 2 and 3".
This is similar to Windows
Edit/Delete Knowledgebase, where important issues can be listed for users
to refer to. The Knowledgebase has multi-keywords search capability.
Edit, Delete Announcements for users to read. e.g. Keep your customers
up-to-date on your latest website/product(s) news!
Edit, Delete Downloads. Forget about emailing individual people big-sized
help files, PDF files, manuals, guides, etc. (which might not even reach
your customers due to email filters). Provide all your downloads in Live
DeskPro where they'll be instantly available 24x7 to whomever wants them!
open and closed tickets. Of course, Admin can reply to any ticket(s) in
is sent to user after admin replies to the ticket.
autoresponder emails content (which Live DeskPro sends upon sign up, upon
reply to ticket, etc.) Admin can edit emails sent to users, operators.
Branding/Naming - What are you going to call your help desk?
By the way, you can name your
help desk whatever you like. It doesn't have to say "LiveDeskPro" in the
header! It can say: "[your business name] Desk!"
II. Operator Panel
As we mentioned earlier,
under Admin Panel, you are the one who assigns Operators for every
department. An Operator can only handle tickets under his department.
and close tickets.
Edit, Delete Troubleshooters.
Edit, Delete Knowledgebase.
In short, operators have the capability to fully manage the service and
support department assigned to them.
III. User Panel
A user can:
a department, ticket priority, ticket-subject and ticket-matter.
the status of his ticket as often as (s)he likes.
out the Troubleshooters added by Admin or Operator.
the Knowledgebase added by Admin or Operator.
files added by Admin in downloads folder.
up-to-date by checking out what's up and what's new, by viewing the
Announcements added by Admin.
is also a Popular Knowledgebase Topics, giving users quick access
to the most popular views and issues in Knowledgebase.
Your satisfaction is
important, and I guarantee it when you order Impact PopUp and I
back it with a no risk, no questions asked, 100% money back
If for any reason, you aren't completely satisfied with my
product, just contact me within 30 days and I'll refund 100% of
your purchase price. No need for explanations or excuses, just let
me know and I'll refund your full purchase price on the spot.
|In my mind, it's you the
customer that makes my job possible, so that means you are the most
important part of my business. If there is ever any problem you have,
please contact me. I am always willing to help.
|I accept Paypal, Check,
or Money Order. All payments must be made in U.S. currency.
|Winning bidders are
required to pay within 10 days after the close of this auction.
|Please contact me before
leaving any neutral or negative feedback. I am always willing to help my
customers with any issues they may have. Positive feedback will be left
upon receipt of positive feedback. Negative feedback will be left for all
international bidders must be made in U.S. currency.
© Copyright - IgniteIndiana 2008
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