Item Description
Description

 

Support Center for Websites

LIVE DESK PRO - The Ultimate Customer Support System!

Make Life Easier - Increase Sales With Our Professional Support Help Desk!
 


What can Live Desk Pro do you or how can it help your business and eBay customers.
  • Gives you a live web-based help support service
  • Make you look professional
  • Automate your business and Saves many  customer support hours...
  • Store and download latest upgrades...
  • Convert more prospects to customers...
  • Skyrocket customer loyalty and satisfaction...
  • Increase the percentage of repeat customers...
  • PLUS MUCH MORE!

Support, Help, Knowledgebase,FAQ and Trouble Ticket System for Websites.

 

As Corey Rudl's support desk page says: "90% of all questions are answered in this knowledge base..." In other words, people can get 24x7 answers to 90% of all questions!

Bottom line, if you want to increase and maximize your online profits you need to have a support desk!

Warning!

Unanswered prospects and customers' questions and delays in dealing with your customers' problems could cause your business serious losses in the short, middle and long run. The best way to deal with all this is to have a service-n-support desk.


There's A Plethora Of Hands-On Easy-To-Use Features to Help You Get The Most Out Of Live DeskPro
Here's what LIVE DESKPRO is all about, divided into the three categories of (1) Admin, (2) Operator and (3) User.

I. Admin Panel (That's your panel, boss!)

It couldn't get any easier:

Live Help for Websites

 

Add, Edit, Delete Departments. You can have a 'department' for each one of your products.
You can have unlimited departments!

Add, Edit, Delete Operators for any Department(s). You can assign operators to departments. Each operator can only handle the Tickets under the department(s) assigned to him.
You can have unlimited operators.

Add, Edit, Delete Troubleshooters. Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.

Here's a simplified example:
"Is your problem A, B or C." If you choose 'A', you are asked:
"Is it A1, A2, or A3." If you answer 'A2', you are given:
"Answers to problems related to A2 are 1, 2 and 3".

This is similar to Windows Help troubleshooters.

Add, Edit/Delete Knowledgebase, where important issues can be listed for users
to refer to. The Knowledgebase has multi-keywords search capability.

Add, Edit, Delete Announcements for users to read. e.g. Keep your customers
up-to-date on your latest website/product(s) news!

Add, Edit, Delete Downloads. Forget about emailing individual people big-sized help files, PDF files, manuals, guides, etc. (which might not even reach your customers due to email filters). Provide all your downloads in Live DeskPro where they'll be instantly available 24x7 to whomever wants them!

See open and closed tickets. Of course, Admin can reply to any ticket(s) in any department.

Mail is sent to user after admin replies to the ticket.

Reopen/close tickets.

Edit autoresponder emails content (which Live DeskPro sends upon sign up, upon reply to ticket, etc.) Admin can edit emails sent to users, operators.

Custom Branding/Naming - What are you going to call your help desk?

By the way, you can name your help desk whatever you like. It doesn't have to say "LiveDeskPro" in the header! It can say: "[your business name] Desk!"

 

II. Operator Panel

Support Desk

Support System
[sample screenshot]

 

As we mentioned earlier, under Admin Panel, you are the one who assigns Operators for every department. An Operator can only handle tickets under his department.

Operator can:

Reply to tickets.
Reopen and close tickets.
Add, Edit, Delete Troubleshooters.
Add, Edit, Delete Knowledgebase.
In short, operators have the capability to fully manage the service and support department assigned to them.

 

III. User Panel

 

Web Help Desk with Resale Rights

 

A user can:

Submit a ticket.
Specify a department, ticket priority, ticket-subject and ticket-matter.
Check the status of his ticket as often as (s)he likes.
Re-open/close ticket.
Check out the Troubleshooters added by Admin or Operator.
Browse the Knowledgebase added by Admin or Operator.
Download files added by Admin in downloads folder.
Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
There is also a Popular Knowledgebase Topics, giving users quick access to the most popular views and issues in Knowledgebase.



 

 


 

 

Your satisfaction is important, and I guarantee it when you order Impact PopUp and I back it with a no risk, no questions asked, 100% money back guarantee.
If for any reason, you aren't completely satisfied with my product, just contact me within 30 days and I'll refund 100% of your purchase price. No need for explanations or excuses, just let me know and I'll refund your full purchase price on the spot.


Auction Details:
My Philosophy:
In my mind, it's you the customer that makes my job possible, so that means you are the most important part of my business.  If there is ever any problem you have, please contact me.  I am always willing to help.
Payment Details:
I accept Paypal, Check, or Money Order.  All payments must be made in U.S. currency.
Payment Policy:
Winning bidders are required to pay within 10 days after the close of this auction.
Feedback Policy:
Please contact me before leaving any neutral or negative feedback.  I am always willing to help my customers with any issues they may have.  Positive feedback will be left upon receipt of positive feedback.  Negative feedback will be left for all non-paying customers.
International Bidders:
Payment from international bidders must be made in U.S. currency.

© Copyright - IgniteIndiana 2008

Check out My Other Listings:

My eBay About Me Page:

 


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