About HomeToDreamHome.com: The HomeToDreamHome.com store on eBay is where you can find the best deals for high-end brand name Kitchen and Bath Decorative products at outlet prices. In our eBay Store, we support you with experienced customer service and fast and efficient shipping that gets you the items you need when you need them.
We accept payment through the following credit cards:
- American Express
We do not accept Paypal, certified checks/money orders, cash or personal checks under any circumstances.
Shipping Type & Rates: We make every effort to ship all items within 48 hours of payment (not including weekends) and all of our shipping is done through UPS Ground and various LTL freight carriers (for heavy freight) unless you prefer a faster shipping service such as over night delivery.
PLEASE NOTE: SHIPPING RATES QUOTED ON EBAY ARE FOR CONTIGUOUS US STATES ONLY. ALL ALASKA AND HAWAII ORDERS WILL INCUR ADDITIONAL EXPRESS SHIPPING CHARGES. PLEASE CALL PRIOR TO BIDDING.
Tracking: Tracking information is automatically emailed to customers once an item has shipped.
Tax: Sales tax is charged on all items shipped or picked up in California.
HomeToDreamHome.com is open Monday - Friday 9am-5pm PST. eBay customers can reach us via email at or by phone at 1(310) 754-3895 during those times.
After winning an item in auction or completing a Buy-It-Now purchase, here is what you can expect when processing your transaction:
Payment & Check-Out: If you are a winner of an auction, within 2 hours after the end of the auction, you will be notified via email that you are the winning bidder. There is no need to contact us to arrange payment. We will either call you directly or you will receive an email that will contain a link to our checkout site where you will be able to pay for your item.
Returns Due To Change of Mind: All items returned to us as a change of mind/unwanted item must be shipped back to us at the customers expense. A return authorization must be issued by our returns department before any returns will be accepted.
A restocking fee will be assessed for these returns at a rate of 25% of the purchase price. Refunds are credited after subtracting the restocking fee.
Damaged Items: Any item received damaged during shipping will be replaced free of charge. We will file a claim for the damaged item and the carrier will schedule an appointment to inspect the item and retrieve it. Credits will be issued within 1 week of the original claim.
We must be notified of a customers intent to return an item, for any reason, within 14 days of the purchase or the transaction will be considered a final sale and non-returnable.
Open Box Items: You have NOT purchased an "open box" item from us on eBay unless it was clearly stated in our eBay listing. If you have, our "open box" items are 100% guaranteed! If for any reason the item is received damaged, in any way, you will receive a full refund. However, due to the drastically discounted price of the items, we are unable to replace any "open box" item with a brand new item of the same model.
Shipping: You will receive an email confirmation from HomeToDreamHome.com once your payment has been processed and another email when your item has shipped with the tracking information from UPS. If you do not receive this information please call or email.
Email: When filling out your payment information please make sure to give us a current, working email address so that you receive our email notification.
For questions please call us at 1(310) 754-3895 (during the business hours listed above) and we'll try our best to help you or you can reach us via email at .