*Please note: the largest item is always counted as the first item in your order.

*We do not ship to the following countries: Brazil, Cambodia , Indonesia, Laos, Philippines, Vietnam, Malaysia, S. Korea, Singapore, and Thailand. If your country is not available when checking out, please let us know and we may be able to add it to our system. We apologize for any inconvenience this may cause.

• We ship worldwide, including military addresses.
• Domestic packages are sent USPS Standard Media Mail or First Class.
• Packages over 10oz are sent Media Mail.
• International packages are sent via USPS First Class International .
• Tracking is included on all shipments except international packages.

Additional information for International orders: Any customs, taxes, import duties, or any other applicable charges are your responsibility and are collected once the package reaches your country. We have no jurisdiction over these expenses and cannot determine what they may be. Customs polices vary widely from country to country; please contact your local customs office for further information.

IMPORTANT NOTES TO KEEP IN MIND:

Packages usually ship 4 to 10 business days (excludes weekends and holidays) after payment. Some items and large orders may take a little longer, some orders may be quicker. Shipping insurance is automatically included on U.S. orders of $50.00 or more.

Acceptable Payment Methods:   Paypal,Visa, Mastercard, Discover, and American Epxress .

• How do I get the International shipping discount?
  When you are done purchasing all the items you'd like, wait for us to send the invoice through E-Bay with the combined shipping/handling total.
  
  
  
• Can I pick my item up personally?
  Unfortunately, we can't accomodate local pickups as we are an internet-based store only.
  
  
  
• How long before my order ships?
  Orders usually ship within 2-7 business days. Please understand that it is impossible to keep all 100,000+ items (and multiple copies of those items) in stock at all times. Sometimes an order gets caught while re-supplying. Once an order is in the hands of the USPS, it can take another 2-14 days.
  
  
  
• Why hasn't my item been shipped yet?
  Please be patient. It is somewhere in our delivery path. Sometimes our emails get screened out. The bottom line is that 90% of all orders arrive within 10 days and 99% arrive within 3 weeks.
  
  
  
• Will I be able to track my shipment?
  Yes, tracking is included with all shipments, except international orders (This is an option- please e-mail for pricing).
  
  

• What types of payments do you accept?
  We accept Paypal, Visa, Mastercard, Discover, and American Express
  
  
  
• How do you handle refunds and credits?
  For situations in which a credit is in order, we will refund your Paypal account or credit card, minus shipping charges.
  
  
  
• You haven't emailed me my total! How do I pay?
  Our system will automatically send an E-Bay invoice within 24 hours of the end of auction.
  
  
  
• Can I return my product?
  Yes, if your product is defective, we will send a replacement as long as it is sent back within 30 days of purchase.
  
  
  
• What if my order is not complete when it arrives?
  Check your shipping confirmation e-mail to make sure the items weren't sent in multiple shipments. If they weren't, contact us and we we'll take care of it.
  
  
  
• What if one of my items is not available (out of print/stock)?
  Record companies take LP's cd's, and dvd's in and out of circulation all the time, without notice, to generate future demand. We have no control over this and it affects all media sellers. Therefore, we will refund the item(s) and the shipping charges and send the rest of your shipment.