CONTACT
If you
have any complaints, please email us to clarify and work things out
before leaving negative feedback.
DISCLAIMERS
Please note that some of our jewellery are made with natural
materials and gemstones which have variances in colour tone,
markings, cut and shape. This is part of their natural consistency
and not a design fault.
The
color you see is also dependent on your computer monitor. We cannot
guarantee that the color you see will be accurate.
All
measurements and weight are approximations.
As we
are not jewelry experts, we strive to describe the items to the
best of our abilities. Semi-precious stones used in our creations
are bought from reliable suppliers. Do note that we do not express
any claims to authenticity of any item nor offer any guarantees or
warranties.
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Shipping/ handling
Do note that the item will be shipping to you from
SINGAPORE (South-east Asia).
Shipping and handling cost are as follows:
-
UK, Europe, Canada, USA and Australia is US$7.50 via registered
airmail
Registered airmail cost is included in the shipping and
handling so that we are able to make proof of shipping, and track
the item. This is also for your assurance as well as protection to
us as sellers.
For
other regions, please e-mail for overseas shipping, as charges
would vary depending on country.
We also
offer combined shipping for multiple items. Please email us for
rates.
We will
make our best effort to ship the items to you as quickly as
possible. Usually shipments are made twice a week on Tues/ Wed and
Fri/ Sat.
Delivery times by airmail to UK, Europe, Canada and USA is
7 to 10 working days on average. In some places in the USA,
average delivery time may even take up to 14 working days. We have
noticed that there are usually some postal delays if there are
public holidays at your end, so please take this into
consideration!
Payment Terms
Contact is to be
made within 5 days after the end of the auction.
Payment must be
received within 10 days of the end of the auction.
Do email us
first if you have any questions about payment methods.
Refunds/ Lost Items
If an item is
damaged or you are not satisfied with the item, please contact us
within 7 days of receipt of the item, or 21 days after the receipt
of your payment - whichever is the later. The item will have to be
returned to us within 30 days from the end of auction date for a
refund on the bid price. Please note that the shipping &
handling charge is not refundable and that a 10% restocking fee (on
bid price) will be charged in case of excessive returns on a single
transaction.
If an item needs
to be returned to us or re-shipped to the buyer, the buyer has to
bear the necessary s/h costs.
Now that you've
read the instructions, good luck in bidding. Do take a look at our
other auctions. You might find something you've been looking for
and save some shipping.
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