We guarantee all our dress with high quality. We realize that it is difficult to purchase a wedding dress over the Internet, and we really want you to be happy with your purchase. Please contact us firstly when there is a problem with items you received.Please contact us firstly before sending items back to us,and we don't accept returns without contacting us. We just accept returns on standard size wedding gowns in perfect, brand new condition (no smoke scents, no makeup stains, no alterations). Dress(es) must be sent back within 3 days from the receipt day. For exchanges, the clients pay all shipping cost. For returns, A 30 % restocking fee will be charged on all returns.