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OUR GUARANTEE:
We GUARANTEE all of our products 100%
All of
our products are brand new, sealed, unless otherwise noted, and
include the manufacturer's warranty. Parts include a 6 month
warranty for manufacturer's defect only. This warranty does not
apply to parts which are improperly installed or damaged during
installation. Also, please note that some warranty's become null
and void once the item is shipped outside of the continental
U.S.
We
guarantee that all products you buy are free of defects (please
read WARRANTY/DEFECTIVE section for defective products).
RETURNS:
If for any reason you are not satisfied with a product, you
may return it to us within a period of 14 days - please contact us
before sending the item back. Since we deal with several sources,
we will need to send you proper instructions on how and where to
return the item(s).
In the
event you are not satisfied with your order or product(s), you may
return the item(s) for a refund, exchange, or credit (Except for
NON-RETURNABLE items). All returned items must be in Like-New
Condition, in their original packaging, and include all
instructions, warranty cards, and all manuals. Otherwise a 25%
re-stocking fee will apply. Upon examination, we will contact you
with the status of the return/refund.
SHIPPING DAMAGE:
If your item was damaged during shipment, please contact us
and we will send you proper instructions on how to file a
claim.
Shipping costs are non-refundable for undelivered,
unclaimed, returned and refused packages, unless we made an
error.
NON-REFUNDABLE / RETURNABLE:
The following items are not refundable / returnable, unless
they are in their original sealed package (unopened):
•
Cartridges / Styli
• Fluids (Cleaners, Refills, etc.)
• Software (Please refer to the manufacturer's
warranty)
WARRANTY / DEFECTIVE ITEM:
If you receive a defect product, please contact the
manufacturer of the product. We are not responsible for
defective products sent by the manufacturer to our warehouse.
Please fill out all necessary warranty cards, and send them in
immediately to activate the Manufacturer's Warranty.
If your
item is a part used in the repair of a unit and it is defective, a
replacement of the same part (if available), will be mailed out to
you within 48 hours. Otherwise, we will extend Credit of the same
value only.
MEDIA:
(Pre-Recorded & Blank) products, such as Vinyl, CDs, DAT,
MD, can only be returned if the product is damaged or defective,
and you must follow these conditions:
•
You must contact us within 5 days of receiving the product, that it
is damaged/defective to receive your RMA number. A
replacement of the same title (if available), will be mailed out to
you within 48 hours. Otherwise, we will extend Credit of the same
value only.
• The following constitutes a Defective/Damaged Record
or CD:
- Warped or Bent
- A Scratch that affects the product from playing properly.
• If the product is broken or cracked in any way, and
appears to have been damaged in Transit, that is a claim that must
be made to the Package Courier. Please contact us immediately
to begin a claim.
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