• All shipping is delivered in next business day upon receiving your payment.

• All items will be shipped from our distribution center. It should reach anyplace within US , Canada and Europe in 15 - 35 business days.

• We accept Paypal, Personal Check only.

• If buyer don't receive his item(s) after 35 days since the date we shipped out his item(s), buyer can ask us to resend. If buyer didn't receive the item(s), buyer can contact us at , we will resend to buyer if the item(s) he ordered is or are in stock at that time. Please note, if we shipped to a wrong address and it is because of the buyer's mistake, a shipping charge will be needed from buyer.

• If buyer received his item(s) in bad condition(e.g. broken) because of the shipping, buyer can ask us to resend. We require buyer provide simple evidence, such as picture(s) of the broken item(s), to prove the item(s)' situation. We would resend to buyer if the item(s) he ordered is or are in stock at that time. Please note unless the buyer has paid the shipping insurance, a shipping charge will be needed from buyer.

• If the item(s) required to resend is or are out of stock, we will provide the buyer some similar item(s)' pictures for buyer to select as replacement(s). In this case, buyer have another option other than resending, i.e., buyer can require a refund.

• Unless buyer have paid the insurance, the resending's shipping fee is needed from buyer, however the first item of the multiple items will be considered as the same as the rest items, i.e., buyer will pay each of the resending items at the same shipping charge. We resend the insured buyer for free!

• If we got returned packages from mail office, we will inform the buyer. Buyer can ask us to resend in this case. However, a shipping charge is need from buyer. The first item of the multiple items will be considered as the same as the rest items, i.e., buyer will pay each of the resending items at the same shipping charge.

• If buyer don't receive his item(s) after 35 days since the date we shipped out your item(s), buyer can ask us to refund. We will just refund the price of the item(s), i.e., except the shipping and handling fee. If buyer are an insured customer, and buyer indeed didn't receice the item(s), we then first will confirm the shipping to address with buyer. If we shipped to a wrong address and it is because of the buyer's mistake, we will just refund the price of the item(s) also. If there is no buyer's mistake, we then will give a full refund.

• If buyer received his item(s) in bad condition(e.g. broken) because of the shipping, buyer can ask us to refund. We require buyer provide simple evidence, such as picture(s) of the broken items, to prove the items' situation. We will refund the price of the item(s), i.e., except the shipping and handling fee. We will not provide full refund in this kind of situation.

• If we got returned packages from mail office, we will inform the buyer. Buyer can ask a refund in this case. We will refund the price of the item(s), i.e., except the shipping and handling fee.

Generally speaking, we don't require buyer to send the item(s) back, but we may require
buyer to send back in any particular transaction. We will contact buyer in this case.

•  We will try to serve you in the best manner possible. If you are unhappy with our services, kindly contact us before you leave FEEDBACK. We will try our best to resolve any issues that might occur.

• Please be aware that these items are individually hand made and none of these products are manufactured by machines but by quality artisans. There could be minimal variations in these crafts due to their being made individually. However this does not affect the extremely excellent quality of these crafts.