|
|
|
Q:
What is your
RETURN policy?
|
|
|
|
|
A:
Your satisfaction is our top
priority. We have a full refund policy. Please notify us within 7
days of delivery if you want to return the items. Please include
the original invoice in your return package or add a note with your
eBay username. All items must be returned in original condition.
Buyers are responsible for return shipping charges.
|
|
|
|
|
Q:
Do you
COMBINE shipping?
|
|
|
|
|
A:
We combine shipping for all of our
orders. Additional fees apply and vary. For most items, additional
shipping costs $4.99. Please see specific auctions for full
information.
|
|
|
|
|
Q:
WHEN can I expect my order to arrive?
|
|
|
|
|
A:
We ship all orders within 2 business
days of receiving payment. US orders are usually delivered within 3
to 5 days of being shipped. International orders might take up to 2
weeks, but they are usually delivered within one week.
|
|
|
|
|
Q:
How much is the
Shipping and Handling Charge?
|
|
|
|
|
A:
Varies for each auction. Please note
that we offer combined shipping.
|
|
|
|
|
Q:
Do you ship
INTERNATIONALLY?
|
|
|
|
|
A:
Yes, we ship to most countries. We
reserve the right not to ship to certain countries if we expect to
have customs problems.
|
|
|
|
|
Q:
Can you send my item as a GIFT or
change the shipping value?
|
|
|
|
|
A:
All of our packages, international or
within the US, will be marked as commercial items. We will also
provide the correct eBay total order value to customs. We cannot
make any exceptions.
|
|
|
|
|
Q:
Is this item
AUTHENTIC?
|
|
|
|
|
A:
All of our items are 100% authentic.
Almost all of them are brand new, unless otherwise and clearly
stated.
|
|
|
|
|
Q:
Can I pickup my item myself?
|
|
|
|
|
A:
f your item costs $2,000+ and you
want pick it up from our office in Los Angeles, please contact us
at or call us at +1-310-670-4138.
|
|
|
|
|
Q:
Can I ship to an alternate
address?
|
|
|
|
|
A:
Your address must be verified by
PayPal. We will be happy to ship the item to a different address if
PayPal has verified it.
|
|
|
|
|
Q:
Can you
RESIZE a ring for me?
|
|
|
|
|
A:
Please contact us if you would like to resize
your ring for a $25 fee. Please be aware that not
all rings can be resized.
|
|
|
|
|
Q:
WhatÂ
PAYMENT METHODSÂ do you accept?
|
|
|
|
|
A:
We only accept PayPal payments. If
your item costs $2,000+ and you want to buy it from our office in
Los Angeles, please contact us at or at 310-670-4138.
|
|
|
|
|
Q:
I paid for my 2 orders in the same
day. Will they be shipped together?
|
|
|
|
|
A:
Please wait until all of the auctions
have ended and complete the checkout from the most recent email
that you received from us. Once you have completed the checkout,
you will not be able to combine any additional auctions. We start
to process and rush your order once checkout is completed with
payment.
|
|
|
|
|
Q:
Where can I get my
TRACKING number?
|
|
|
|
|
A:
We will email you your tracking
number once we process your order. All of our packages are safely
insured.
|
|
|
|
|
Q:
Will I have to pay
duties/import taxes on ordered items?
|
|
|
|
|
A:
Any custom fees due for payment upon
order delivery will be the sole responsibility of the customer. We
cannot say with certainty how much duties will you be paying upon
order receipt. Please consult your local Customs Office for duties,
regulations and restrictions for details on this issue.
|
.
Make an Offer
Ask a Question
Add to Cart
Loading...
