How do I contact the seller, exchange an item, or get a refund?
When purchasing an item on iOffer, payment is sent directly to the seller – we do not collect your payment and do not issue refunds. If you have an issue with a purchase, follow these steps to request a refund:
1. Contact the Seller
Sellers are responsible for receiving payments, shipping, issuing refunds, and resolving issues. Contact the seller on the transaction summary to request item & shipping information, a refund, or resolve any issues with your purchase.
2. File an iOffer Buyer Dispute
Filing a dispute does not guarantee a refund. iOffer's dispute process facilitates communication between buyers and sellers to resolve issues amicably.
Buyers can file a dispute (up to 60 days from the transaction date) for the following reasons:
- Item not as described
- Non-delivery of goods
- Fraudulent or counterfeit items
- Damaged items upon arrival
3. Contact the Payment Provider
Click on the payment service you used for more information regarding refunds:
Amazon Payments -- Google Checkout / Wallet -- PayPal -- Payza (formerly AlertPay)
For credit cards, please call your bank or credit card company to request a charge back. For other services, contact their customer service for further assistance.
4. Returns / Exchanges
Sellers are responsible for their items, so agree on the arrangements for returns or exchanges on the transaction summary before shipping an item back.
When returning an item, we advise you to get insurance, tracking, or signature required to monitor the status of your return package.
Provide a feedback for the seller/transaction if you've waited long enough for a refund, exchange, or resolution.
Please review our Buyer Safety Guide for other fraud resources.