When can I file a dispute for a transaction?

iOffer's dispute process facilitates communication between buyers and sellers to resolve issues amicably. When you file a dispute, the seller is notified and given the opportunity to respond accordingly.

Filing a dispute does not guarantee a refund and should not be used in place of requesting a charge back from your payment provider.

Disputes can only be filed against a seller under the following conditions:

  • This is the first dispute for the transaction
  • The transaction is not rated positively
  • No more than 60 days have passed after the transaction date

Example:

Item purchased on September 1 (and hasn't been rated positively by the buyer)

Last date to file a dispute: October 31

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